Return Authorization

If you are experiencing technical difficulties with Open Mesh hardware, please try our support knowledgebase which will answer 98% of your questions or  contact our support department for assistance in troubleshooting your hardware prior to submitting a Return Materials Authorization (RMA). Doing so will help to pinpoint the exact cause of your trouble and help us provide faster service.


Terms and Conditions:

  1. All returns must have an authorized RMA number. Returns without this number will not be accepted.
  2. All RMA requests must be sent no later than 30 days from the date of RMA number receipt.
  3. A $30.00  restocking fee ($90 on all Gripper models) will be applied to each returned product item that is missing the applicable boxes and/or packaging. (Not applicable to warranty-related replacements).
  4. You may return most new, unopened items within 30 days of delivery for a full refund (minus shipping charges). Items returned incomplete or not in “like new” condition (including packaging) will be subject to return to the customer or a $10 per item ($90 on Gripper models) refurbishing fee at our discretion.
  5. All refund requests must be submitted within 30 days from the date of delivery.
  6. Items that are past the one-year warranty will not be eligible for an RMA return.
  7. Returns received with missing, unlabelled or damaged parts will not be eligible for an RMA refund.

Once this form is received and your information is validated, we will respond within two business days. View the Gripperair.com Warranty here.


Return Merchandise Authorization (RMA)


Contact Information

    RMA Request For:
    Please enter your personal contact information as it was entered at the time of purchase.

    Enter the Sales Order Number for the associated order, then list each item you would like to return. If you would like to return products from multiple orders, please submit one RMA form per order.

    Upload Original Invoice (required)

    Return one item or all items in this invoice (required)
    one itemall items
    If one item enter details below - if all items we will review the invoice details and review.

    Reason for Return (required)
    Accidental orderPerformance or quality not adequateIncompatible or not useful for intended purposeDifferent from what was orderedDefective/does not work properlyThe shipping box isn't damaged but the item appears damagedThe shipping box and the item both appear damagedOther (explain below)